Bringing over 20 years of experience in marketing, sales training, and classroom facilitation to my role as a Remote Services Operation Lead, I offer a proven record of strategic expansion and operational excellence.

This is highlighted by maintaining the #1 Mobile Service market area within Ford Motor Company for five years and consistently exceeding experience objectives by 121% with exponential year-over-year growth. I successfully directed the large-scale deployment of 1,046 mobile service delivery points across 355 partner organizations and community sites, a feat that required championing a novel service delivery concept and overcoming initial stakeholder skepticism.

My deep background in marketing and sales training proved instrumental in conveying proven best practices, fostering buy-in, and presenting compelling proof-of-concept strategies alongside sustained KPIs and robust technical knowledge, ultimately extending reach and enhancing access to critical services. My expertise in strategic planning, technical training, and comprehensive pre/post-launch support frameworks positions me to drive impactful program delivery and foster sustainable growth for the non-profit’s mission.